Privacy Policy

Effective Date: October 30, 2025
Website: www.my-pickup.com
Contact: info@my-pickup.com

1. Introduction

At My Pickup, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a booking, or communicate with us.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information to provide and improve our services:

Personal Information: Name, phone number, email address, and pickup details provided during booking or inquiry.
Payment Information: Collected securely via trusted third-party payment processors (we do not store your credit/debit card details).
Usage Data: Information such as IP address, browser type, device information, and pages visited.
Communication Data: Messages sent through contact forms, WhatsApp, or live chat.

3. How We Use Your Information

We use the collected information to:

Process bookings and provide transportation or pickup services.
Communicate with you about your requests, confirmations, or service updates.
Improve website functionality and user experience.
Respond to customer inquiries and support needs.
Comply with legal obligations and protect our business.

4. How We Protect Your Information

We use secure hosting, SSL encryption, and restricted access to protect your data. While no online system is 100% secure, we take reasonable precautions to ensure your information is safe from unauthorized access or disclosure.

5. Sharing of Information

We do not sell, trade, or rent users’ personal information.
We may share limited information only with:

Service Providers: For payment processing or communication tools (e.g., Calendly, WhatsApp, email systems).
Legal Requirements: When necessary to comply with the law or protect our rights.

6. Cookies and Tracking

Our website may use cookies to improve site performance and remember user preferences. You can disable cookies through your browser settings, though some parts of the site may not function properly.

7. Third-Party Links

Our website may contain links to third-party services (such as payment gateways or booking tools). We are not responsible for their privacy practices, and we encourage you to review their policies.

8. Your Rights

You have the right to:

Request access to the personal information we hold about you.
Request correction or deletion of your data.
Withdraw consent for data collection (subject to legal or service limitations).

To exercise these rights, contact us at info@my-pickup.com.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
📧 Email: info@my-pickup.com
🌐 Website: www.my-pickup.com